Horn and Hardart Enterprises Privacy Policy

Overview

When you visit Horn and Hardart Enterprises LLC at hornandhardartcoffee.com, you can rest assured that any information that you provide to us in the delivery of the products and services you purchase from us will be carefully protected and secured. When you purchase, your credit card information is encrypted, and your personally identifiable information remains confidential. Following are additional details regarding our privacy policy. Horn and Hardart Enterprises LLC reserves the right to change this privacy policy at any time. If you use any services available from Horn and Hardart Coffee, you are agreeing to the following terms: When you register with Horn and Hardart Coffee, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you reminders of upcoming order deliveries, updates of new products, newsletters to which you subscribed during registration, as well as messages about Horn and Hardart Enterprises LLC special offers, promotional announcements and consumer surveys.
Information Collection and Usage

When you first register at Horn and Hardart Coffee, we ask for your email address and a password. At that time, we subscribe you email communication. Within every email that you may receive from Horn and Hardart Coffee, you have the opportunity to unsubscribe. You may also unsubscribe by going to the ‘Contact Us’ page, and submitting a request. When you place your first order for Horn and Hardart Enterprises LLC products or services, we ask you for your full name, physical mailing address, telephone number and credit card number so we can ship your order to you. This information is also stored to maintain your order history to enable us to send you reminder notices regarding upcoming deliveries, if you are a coffee club member, to allow you time to update your order and change the delivery date, and to help make future ordering easier for you. If you want to view, update your address or change credit cards, please go to ‘My Account/My Profile’ to make changes at any time. You must be signed in to access ‘My Account,’ which is another safeguard.

Cookies

As you browse the Horn and Hardart Enterprises LLC site, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you select, and help us match your address and credit card information with your order so you don’t need to retype the information each time you visit our site. We also use cookies to gather usage information, such as the number and frequency of overall visitors to our site and its various pages. Third parties may serve some of these cookies. We analyze this data to determine which parts of our site are helpful to our customers and which sections need improvement. Aggregated information is also used to analyze trends and to administer and maintain the site.

Security and Access

When you provide personal information to us, we use a secure server (SSL) to encrypt all of your personal information to protect against unauthorized access. You can access ‘My Account’ from several locations throughout the site to update your name, email address, password, postal address, credit cards, and mailing list preferences. Please note that you must be signed in to Horn and Hardart Enterprises LLC to access this information for additional protection. We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Disclosure

Except as described in this section, we will not sell, rent or disclose your personally identifiable information to third parties without your express authorization. From time to time, we work with other companies and their agents to perform operational services, such as website design, payment processing, database management and to implement customer surveys to measure satisfaction and to identify new needs. We also provide postal addresses to the U.S. Post Office for delivery purposes. In the course of providing such services, these companies may have contact with your personally identifiable information. By contractual agreement, these companies are required to comply with this Policy. Horn and Hardart Enterprises LLC is not liable for any damages that may result from misuse of your personal information by these companies. Periodically, we may partner with companies whose products may be of interest to our users. In conjunction with these partners, we occasionally send promotional announcements to all or a portion of our customers. Any email communication that you receive from Horn and Hardart Enterprises LLC or a partner will include a link at the bottom for you to click and unsubscribe. You may also go to the ‘Contact Us’ page to request removal from the subscriber list. In the event that we work with a vendor to carry out these mailings, your personally identifiable information will not be seen by this vendor, and it will not be used by this vendor to contact you directly. Any exceptions to this policy of sharing your name, address, email address and/ or credit card information with a partner company would only be done with your permission. Horn and Hardart Enterprises LLC also reserves the right to disclose information when required by law. We also conduct analysis of our users to better understand member needs, to guide product development and to enhance customer service. This aggregate information, and never individual information, may also be shared with prospective partners, advertisers and other third parties. We may also disclose, on an anonymous basis, verbatim statements made by our customers. At no time, however, will personal information be disclosed when these statements are shared.
Contact

If you have questions concerning your account, please contact Horn and Hardart Enterprises LLC Customer Service at 610.744.2501. If you have any questions regarding our privacy practices, you can email us at info@hh.coffee. You can also write to us at Horn and Hardart Enterprises LLC Customer Service, 24 Veterans Square, Media PA 19063.

You may opt-out of receiving communications from us and/or our third party associates by sending an email to info@hh.coffee